Shipping and Returns
SHIPPING AND RETURNS
Domestic - Wilson Mountain offers free shipping within the United States on orders totaling $40 or more, before taxes and after discounts are applied. Please allow 2-3 days for processing during busier seasons. Most orders ship the next business day. If you have any questions about shipping, please contact us at email@example.com
International - Currently not available
Our policy lasts 30 days for non-sale items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale items are returnable only if they were received damaged or defective.
To complete your return, we require a receipt or proof of purchase.
Please send any returns or exchanges to 880 Haldeman Road, #2, Schwenksville, PA 19473, along with the original receipt emailed to you. Please circle or highlight the item being returned / exchanged, and on the back please specify as to why you'd like a return or exchange. If an exchange, please indicate what size or variant you would like to exchange for. If we do not have the variant you would like exchanged for, a full refund minus a 10% restocking fee for the product being processed will be given.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit minus a 10% restocking fee will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Sale items can only be refunded if damaged or defective.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items with a value of over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If we receive a package with no printed email receipt, we will email you regarding your package. If we do not hear from you within 10 business days, your order will be subject to a 50% restocking fee and you will be refunded 50% of your original order.